About our company
We are located in Livermore and Dublin, California. Our company goal is to do
everything "Beyond Extrardinary", taking service and products to the next level.
Buying a cell phone is a risky business for consumers since sensitive information has
to be revealed during a required credit check. Consumers only should do business
with establishments that can be trusted. There are many fly-by-night cell phone
dealers, with too-good-to-be-true prices, without listed business phone numbers.
They do not take only your money, but your identify sensitive information (social
security #, driver's license #, phone #, credit card #, address, etc) as well.
We answer all e-mail quickly and return phone calls within minutes, other than on
Sundays, when we shut down to rest our souls.
We are a premium dealer for T-Mobile, MetroPCS and Verizon Wireless. We also are
an authorized dealer for SprintPCS and Nextel. Our store is fully Wi-Fi'ed and we
carry demo phones from all major carriers for you to try out for a day or two - risk
free. We even have totally free wireless internet cards for major wireless network for
you to try before you buy.
Please stop by or give us a call for your next wireless needs.
Referral is welcome. If one of your referral activates a phone with us, we give you
$20 credit for any purchase.
We are located in Livermore and Dublin, California. Our company goal is to do
everything "Beyond Extrardinary", taking service and products to the next level.
Buying a cell phone is a risky business for consumers since sensitive information has
to be revealed during a required credit check. Consumers only should do business
with establishments that can be trusted. There are many fly-by-night cell phone
dealers, with too-good-to-be-true prices, without listed business phone numbers.
They do not take only your money, but your identify sensitive information (social
security #, driver's license #, phone #, credit card #, address, etc) as well.
We answer all e-mail quickly and return phone calls within minutes, other than on
Sundays, when we shut down to rest our souls.
We are a premium dealer for T-Mobile, MetroPCS and Verizon Wireless. We also are
an authorized dealer for SprintPCS and Nextel. Our store is fully Wi-Fi'ed and we
carry demo phones from all major carriers for you to try out for a day or two - risk
free. We even have totally free wireless internet cards for major wireless network for
you to try before you buy.
Please stop by or give us a call for your next wireless needs.
Referral is welcome. If one of your referral activates a phone with us, we give you
$20 credit for any purchase.
(925) 449-6036
| 4D Wireless #1 4437 First St. Livermore, CA 94551 (925) 449-6036 (925) 449-6372 (fax) |
| 4D Wireles #2 7375 Amador Valley Blvd. Dublin, CA 94568 (925) 833-7773 (925) 833-7774 (fax) |
FREQUENTLY ASKED QUESTIONS
Is my credit card information safe with you?
Absolutely. We don't keep ANY personal information on our computers, in files, or on disk. We only retain a
hard copy of your order for 12 months in the event there is a problem and you need to contact us.
Do you share customer information with other companies?
We hate SPAM!!!!! We hate telemarketers!!!! We would NEVER share your personal information with anyone
else. In fact, we consider ALL information to be confidential. So rest assured that NO information that you
provide will end up in anyone else's hands. The only email you will EVER get from us is one confirming
your current order and shipping date. So please provide us with your compete information when you order
so that we can contact you if there is a problem with your order.
How long will it take to process my order?
- also -
I think I made a mistake when I was placing my order...
There's one thing you should know about us - we are FAST! I mean that you won't have much time to
contact us to cancel or modify your order, so make sure it is accurate before you checkout. Most of orders
will ship within 24 hours. We get many e-mails per day and probably won't discover that you made a
mistake until it is too late, so call us right away. Of course, you can always send it back for a full refund
(minus shipping costs). That's only fair if it was your mistake and not ours. Please don't penalize us for
being efficient.
What locations do you ship to? I want to know if I can place an order with your company.
We now ship to anywhere in the U.S. Local pick-up's are welcome. We are a full retail store with 2
locations in Northern California. Please see "maps to the stores" link on the left for directions.
What kinds of payment do you accept?
You may use Mastercard, Visa, American Express and debit cards through our website and over the phone.
You must provide us with the billing address for the credit card as a security measure.
We do not ship COD under any circumstances.
I’m not too sure about this Internet thing. Is it safe to order over the web?
Of course. We use a secure server to handle all of the credit card information online and your account
number is completely safe at all times.
What’s the deal with shipping? What methods do you use?
Almost everything is shipped via UPS ground. We use USPS for smaller items.
Your order can take anywhere from one day to a week or so to arrive, depending on where you live. We are
on the West coast. You MUST have a valid daytime phone number entered on your order form in case the
UPS needs to contact you concerning delivery.
If you request shipping to a post office box, an APO or FPO we will ship you order via USPS. We make no
guarantees regarding how long it will take for your package to arrive. There is no tracking for items sent to
APO or FPO addresses either. We do not insure any items sent through the USPS unless you request on
the order form that we do so. We will accept no liability for items shipped through this method.
I bought something from you and I want to return it, what do I do?
YOU MUST CONTACT US WITHIN 5 DAYS FROM THE TIME YOU RECEIVE THE PRODUCT.
That gives you lots of time to inspect the item for damages, or to decide whether or not you were sent the
correct item you ordered. For ALL return reasons, please e-mail us BEFORE you return the item to us. You
will be given a return authorization number and instructions for returning the item. Unless we made a
mistake, you will be responsible for the cost of shipping the item back to us and the original shipping
charges. Please make sure you insure any returns for their actual value and that your shipper has tracking
services for the package. We do not accept COD returns. There is a 15% restocking fee for all items you
return (excluding damaged items) .
Items that arrive at your location damaged must be handled through the shipping company. You can
contact UPS directly for a claim, or if your item was shipped through the USPS, call 800-222-1811 or go to
your local post office to file a claim. YOU MUST NOTIFY US WITHIN FIVE DAYS OF RECEIPT OF YOUR
ORDER. Please save all packing materials and the original shipping container and do not attempt to repair
any damaged items. Please contact us for assistance dealing with broken items and the shipper of record.
No claims for damages can be later than 15 days from THE DAY WE SHIPPED THE ORDER TO YOU. All
broken or loose parts must be returned to us.
Sorry, but we cannot accept returns on items after 15 days from the time you receive your order.
All returns must be in the same condition as when they shipped out. The packing material and straps must
be undamaged and item must be in brand new, resalable condition.
We cannot credit you for any shipping charges unless we made a mistake with your order. We will refund
100% of the cost of the iem only if it is exactly as it was when it left our facility. If the box, packing material or
model itself has been damaged in any way, you will not receive any refund.
Items returned to us by the shipper as undeliverable or refused will be held until you contact us concerning
the order. It is your responsibility to provide an accurate shipping address on your order form and to comply
with deliver instructions left by the shipping company.
I placed an order but still haven't received it
It is possible that you clicked to purchase an item right after we sold the last one we had in stock. We only
update your web site once or twice per day. Sometimes, the item you tried to order was limited in
production and it won't be possible for us to get any more. Again, we email every customer if this happens.
If you only received a partial shipment (very rare), most likely we were out of one of the items when we
packed your order (see above - again, 99.5% of everything you see on our web page is IN STOCK). If you
received a partial order, don’t worry, you were only charged for what you received. Any missing item will be
placed on backorder and will be sent to you as soon as it arrives at our warehouse.
You can cancel any backorder by e-mailing us at sales@4dwireless.net. If we don’t hear from you, we’ll
assume you still want the missing item and will get it to you ASAP. If more than 90 days pass, your
backorder will automatically cancel and your order will not be filled. If you still want the item at that time, you
will have to reorder it from the website or over the phone.
You guys now have my e-mail address, am I going to be hit with a bunch of Spam?
No, we won’t sell or give your e-mail address to anybody for any reasons ever. The only time you will get e-
mail from us is concerning your current order. We also expect you to keep our e-mail address private
because we hate junk e-mail too.
What about my personal information, is it safe?
Yes, we will never sell or give your personal information (including your credit card information) to anyone
ever. It will remain in our secure files as long as required by our accountant and then destroyed.
I want to buy in bulk from you guys. Do you sell wholesale?
Yes, we sell wholesale. There are minimum quantities and dollar amounts that need to be reached before
wholesale discounts can be given. Please contact us.
What is the deal with 1995 Lotus Esprit s4s?
That's the world's coolest company car. There were only a few hundred imported to U.S. It has been a
great marketing car for us. It's not for sale, unless you are going to offer an outrageous amount for it. :)
Your Dublin store is beautiful.
Thank you. We commissioned a locally famous artist to design the store along with input from our team. It
mixes old world look with high tech equipment.
Is my credit card information safe with you?
Absolutely. We don't keep ANY personal information on our computers, in files, or on disk. We only retain a
hard copy of your order for 12 months in the event there is a problem and you need to contact us.
Do you share customer information with other companies?
We hate SPAM!!!!! We hate telemarketers!!!! We would NEVER share your personal information with anyone
else. In fact, we consider ALL information to be confidential. So rest assured that NO information that you
provide will end up in anyone else's hands. The only email you will EVER get from us is one confirming
your current order and shipping date. So please provide us with your compete information when you order
so that we can contact you if there is a problem with your order.
How long will it take to process my order?
- also -
I think I made a mistake when I was placing my order...
There's one thing you should know about us - we are FAST! I mean that you won't have much time to
contact us to cancel or modify your order, so make sure it is accurate before you checkout. Most of orders
will ship within 24 hours. We get many e-mails per day and probably won't discover that you made a
mistake until it is too late, so call us right away. Of course, you can always send it back for a full refund
(minus shipping costs). That's only fair if it was your mistake and not ours. Please don't penalize us for
being efficient.
What locations do you ship to? I want to know if I can place an order with your company.
We now ship to anywhere in the U.S. Local pick-up's are welcome. We are a full retail store with 2
locations in Northern California. Please see "maps to the stores" link on the left for directions.
What kinds of payment do you accept?
You may use Mastercard, Visa, American Express and debit cards through our website and over the phone.
You must provide us with the billing address for the credit card as a security measure.
We do not ship COD under any circumstances.
I’m not too sure about this Internet thing. Is it safe to order over the web?
Of course. We use a secure server to handle all of the credit card information online and your account
number is completely safe at all times.
What’s the deal with shipping? What methods do you use?
Almost everything is shipped via UPS ground. We use USPS for smaller items.
Your order can take anywhere from one day to a week or so to arrive, depending on where you live. We are
on the West coast. You MUST have a valid daytime phone number entered on your order form in case the
UPS needs to contact you concerning delivery.
If you request shipping to a post office box, an APO or FPO we will ship you order via USPS. We make no
guarantees regarding how long it will take for your package to arrive. There is no tracking for items sent to
APO or FPO addresses either. We do not insure any items sent through the USPS unless you request on
the order form that we do so. We will accept no liability for items shipped through this method.
I bought something from you and I want to return it, what do I do?
YOU MUST CONTACT US WITHIN 5 DAYS FROM THE TIME YOU RECEIVE THE PRODUCT.
That gives you lots of time to inspect the item for damages, or to decide whether or not you were sent the
correct item you ordered. For ALL return reasons, please e-mail us BEFORE you return the item to us. You
will be given a return authorization number and instructions for returning the item. Unless we made a
mistake, you will be responsible for the cost of shipping the item back to us and the original shipping
charges. Please make sure you insure any returns for their actual value and that your shipper has tracking
services for the package. We do not accept COD returns. There is a 15% restocking fee for all items you
return (excluding damaged items) .
Items that arrive at your location damaged must be handled through the shipping company. You can
contact UPS directly for a claim, or if your item was shipped through the USPS, call 800-222-1811 or go to
your local post office to file a claim. YOU MUST NOTIFY US WITHIN FIVE DAYS OF RECEIPT OF YOUR
ORDER. Please save all packing materials and the original shipping container and do not attempt to repair
any damaged items. Please contact us for assistance dealing with broken items and the shipper of record.
No claims for damages can be later than 15 days from THE DAY WE SHIPPED THE ORDER TO YOU. All
broken or loose parts must be returned to us.
Sorry, but we cannot accept returns on items after 15 days from the time you receive your order.
All returns must be in the same condition as when they shipped out. The packing material and straps must
be undamaged and item must be in brand new, resalable condition.
We cannot credit you for any shipping charges unless we made a mistake with your order. We will refund
100% of the cost of the iem only if it is exactly as it was when it left our facility. If the box, packing material or
model itself has been damaged in any way, you will not receive any refund.
Items returned to us by the shipper as undeliverable or refused will be held until you contact us concerning
the order. It is your responsibility to provide an accurate shipping address on your order form and to comply
with deliver instructions left by the shipping company.
I placed an order but still haven't received it
It is possible that you clicked to purchase an item right after we sold the last one we had in stock. We only
update your web site once or twice per day. Sometimes, the item you tried to order was limited in
production and it won't be possible for us to get any more. Again, we email every customer if this happens.
If you only received a partial shipment (very rare), most likely we were out of one of the items when we
packed your order (see above - again, 99.5% of everything you see on our web page is IN STOCK). If you
received a partial order, don’t worry, you were only charged for what you received. Any missing item will be
placed on backorder and will be sent to you as soon as it arrives at our warehouse.
You can cancel any backorder by e-mailing us at sales@4dwireless.net. If we don’t hear from you, we’ll
assume you still want the missing item and will get it to you ASAP. If more than 90 days pass, your
backorder will automatically cancel and your order will not be filled. If you still want the item at that time, you
will have to reorder it from the website or over the phone.
You guys now have my e-mail address, am I going to be hit with a bunch of Spam?
No, we won’t sell or give your e-mail address to anybody for any reasons ever. The only time you will get e-
mail from us is concerning your current order. We also expect you to keep our e-mail address private
because we hate junk e-mail too.
What about my personal information, is it safe?
Yes, we will never sell or give your personal information (including your credit card information) to anyone
ever. It will remain in our secure files as long as required by our accountant and then destroyed.
I want to buy in bulk from you guys. Do you sell wholesale?
Yes, we sell wholesale. There are minimum quantities and dollar amounts that need to be reached before
wholesale discounts can be given. Please contact us.
What is the deal with 1995 Lotus Esprit s4s?
That's the world's coolest company car. There were only a few hundred imported to U.S. It has been a
great marketing car for us. It's not for sale, unless you are going to offer an outrageous amount for it. :)
Your Dublin store is beautiful.
Thank you. We commissioned a locally famous artist to design the store along with input from our team. It
mixes old world look with high tech equipment.
4D Wireless is an authorized dealer for these carriers
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